Track your order

Your Order ID plus the order email used at checkout will bring up where the order currently stands.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

The Order ID comes from us at the point of order. The tracking number comes from the courier at the point of dispatch. Use the first with us, the second with them.

When tracking updates

Nothing moves on the courier network during the 1-2 business days of handling – that is normal and not a problem. Once dispatched, the estimate is 4-7 business days to metro cities, 7-11 elsewhere in India. Estimates, not guarantees.

Fragile decor

Ceramic, glass and framed items are packed with fill and marked fragile, which occasionally routes them through a slower handling stream. An extra day on a fragile parcel is normal.

If tracking has not moved

Courier scans can lag by a day, particularly over weekends and public holidays. If there has been no movement for more than two business days, email [email protected] with your Order ID and we will chase it.

Questions: [email protected] · +91 8698342515 · Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

Tracking shows delivered but nothing arrived

Check with anyone else at the address and with immediate neighbours first, since couriers sometimes leave a parcel next door. If it is still missing, write to [email protected] with the Order ID within 48 hours of the delivery scan.