Payment policy

Payment at Velvera Harbor is UPI or Cash on Delivery – a intentionally short list.

Currency and pricing

Prices are in Indian Rupees and cover the goods only. Delivery, where it applies, is displayed before you finish checkout: ₹49 on orders below ₹999, free from ₹999.

UPI

Pay from your bank account using any UPI application at checkout. The payment goes directly from your bank to ours. Velvera Harbor never sees or stores your UPI PIN.

Cash on Delivery

COD carries no additional fee and is offered on eligible orders and PIN codes. The agent collects payment at the door. Where a PIN code sits outside the network, the option is not shown.

Cards

Cards are not offered here. We do not accept cards – credit, debit or saved – so there are no card details collected or stored here at all. Anything claiming to be Velvera Harbor and asking for a card number is not us.

GST

On tax: the business is not registered for GST, because turnover remains below the applicable GST registration threshold. Two practical consequences. First, GST is not charged separately on anything you order. Second, we cannot issue a GST tax invoice bearing a GSTIN. The figure on the product page is the price of the goods; any delivery charge is shown before you complete checkout.

An order invoice is included with the parcel. It is not a GST tax invoice.

Sets and singles

Where a listing says set of three or set of four, the price is for the complete set. Single pieces are listed separately.

Failed or duplicate payments

If a UPI payment is debited but the order does not confirm, email [email protected] with the UPI reference and the time of the transaction. If the same order is paid for twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction.

Refunds

Refunds go back to the original payment method. For a Cash on Delivery order the refund is sent to bank or UPI details you provide. Timelines are in the Return and refund policy and the Cancellation policy.

Price changes after ordering

Once your order is confirmed, the price on the confirmation is the price. A later change to a product page does not affect an order already placed, in either direction.

Payment on behalf of someone else

The payment does not have to come from the person receiving the order. What matters for support is the Order ID and the order email, not who paid.