Shipping policy
Velvera Harbor is an online-only retailer and does not operate a customer-facing showroom. The address below is the business and order fulfilment address, not a shop counter.
Orders are packed and dispatched from Indore. An order placed before 3:00 PM IST on a business day is as a rule processed the same day; anything after that cut-off is processed the next business day. Sundays and public holidays do not count as business days.
Cash on Delivery
COD is offered on eligible orders and PIN codes and carries no additional fee. The delivery agent collects payment at the door. Where a PIN code is outside the COD network, checkout will not offer the option.
Following your parcel
When the parcel is collected from Indore you get an email with the courier’s tracking reference. Your Order ID is a different number, issued by us. Check status any time on Track your order.
Where we ship
Delivery is India-wide and India-only – we do not ship outside the country.
When your order arrives
Two things add up to your delivery time – the days we need to pack, and the days the courier needs to travel. They are listed separately so the arithmetic is visible.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
They are estimates, not guaranteed delivery dates – a courier delay or a local disruption changes the arithmetic.
Delivery charges
- Free delivery on orders of ₹999 and above.
- ₹49 flat charge on orders below ₹999.
- The charge in force to your order is shown before checkout is completed.
Packing decorative pieces
Ceramic vases, glass balls and resin figures are wrapped individually and boxed with fill around them, because decorative pieces are usually irregular in shape and will otherwise settle against each other in transit. Framed wall sets ship face-to-face with board between the frames.
Damaged or incorrect parcels
If a parcel arrives damaged, or the contents are wrong or incomplete, write to [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and speeds the check up. The Return and refund policy sets out what happens next.
Questions about a delivery: [email protected] or +91 8698342515. Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST